Cancelling orders: Once you have selected and paid for wines from the WineCollective store, orders cannot be cancelled or refunded. All sales are final.
Damaged products: Our custom built polystyrene packing rarely allows for a broken bottle. However, now and then, due to shipping or weather, bottles do arrive damaged. Should your shipment arrive in pieces, please email the wine’s details and a photo of the broken bottle to email@example.com within 30 days of receiving your shipment, we will happily work out a solution with you.
Dislike your wine? We choose wines that are both unique and interesting to feature in our packages. While these wines have all been expertly chosen, because each wine lover’s palate is different, you may receive a wine you did not like. In that case, we ask that you keep an open mind, welcome new wines and expand your palate! If your bottle has been corked and the wine’s taste and aroma altered, contact us at firstname.lastname@example.org within 30 days of receiving your shipment to make arrangements to ship the damaged, at least ¾ full bottle back to us.