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Shipping

Our Shipping Philosophy

We try hard to ensure that you receive the best service possible from our trusted couriers. However, shipping is a complicated process and we are at the mercy of mother nature. Please be aware that we will delay shipping if we feel that there is a chance your package may freeze or over-heat. If we delay the shipping of your package, we will do our best to inform you with as much notice as possible.

On the first business day of every month, we will send you a Heads-Up email. This is to let you know when you should be expecting your monthly delivery, so you can inform us if you will be out of town or unavailable to accept your package. This way, we can delay your delivery or change the address prior to printing your shipping label. You can also login to your account to change or update your shipping address. Make changes to your address prior to the cut-off date indicated in the email. This will ensure that your package is headed in the right direction.

  • We ship in discreet, recyclable packages.
  • Packages are bomb proof (not tested with real bombs), with a <0.1% breakage rate.
  • You can delay your shipments if you are out of town.
  • You can pick up in Calgary and save a few bucks.
  • Signature is required and couriers are required to verify your age because it’s alcohol.
  • We cannot leave packages at your doorstep (it's illegal - because it’s alcohol).
  • Receive an email with your tracking number the day it is shipped.
  • Reshipment fee = $15.
  • Missed your delivery twice? We will keep the package and refund your paid amount minus the re-ship fee and a $25 service fee.
  • Refunds are only available within 60 days of payment.
Contact WineCollective to change your courier

FedEx

  • Default courier for members in Alberta.
  • 2-Day Express service.
  • One unsolicited delivery attempt will be made.
  • If no one is home, the package will be brought to the nearest FedEx depot and held for pickup for five business days.
  • Both FedEx and WineCollective will contact you to notify you about the failed delivery.
  • Photo ID and your tracking number are required to pick up your package at FedEx.
  • After five days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping.
  • For any questions about your delivery, you can contact FedEx at 1-844-875-7287.
Track your FedEx package!

Canada Post

  • Available for all members in any province.
  • Default courier for all provinces besides Alberta, rural and PO Box addresses.
  • Depending on your location, delivery will take between one and 12 business days.
  • One unsolicited delivery attempt will be made.
  • A tag will be left at your door, or in your mailbox notifying you of the failed delivery.
  • Your package will be held for pickup at the nearest post office for 10 business days.
  • Photo ID with a matching delivery address, and your tracking number are required to pickup your package.
  • After 10 days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping.

For questions about your delivery, contact Canada Post at 1-800-267-1177.

Track your Canada Post package!

ATS Healthcare

  • Available for members in a large city centre.
  • An alternative delivery option for Canada Post or FedEx.
  • Temperature controlled trucks allow us to ship year-round without issue.
  • Delivery between three and five business days, depending on location.
  • Deliveries are completed in the afternoon. Two attempts will be made in consecutive days.
  • A door tag will be left to notify you of the failed delivery.
  • You can contact ATS to schedule another delivery attempt for a fee of $15.
  • Packages will be held for pickup at the nearest ATS location, specified on the door tag.
ATS Healthcare locations in your city

Pick up in Calgary

  • Convenient location in Calgary.
  • You will receive an email when your wine is ready. Pickup your package at any time within the month.
  • Save $15 each month on shipping.
  • Return your boxes and inserts for a credit on your WineCollective account! ($1 per 2-box, $2 per 4-box, $3 per 6-box).
  • All members receive 15% off wine and 5% off beer and spirits at Highfield.
Learn more about Highfield