Frequently Asked Questions
How do I sign up for WineCollective shipments?
Visit WineCollective.ca, choose a subscription or a gift and enter in your billing, shipping and credit card information.
Do I need to sign up for a contract? Are there membership fees?
Nope. Contracts are for cell phone companies! There are no contracts to sign, no startup fees, and no cancellation fees. Your monthly membership will automatically renew each month (gift orders are paid for in full, in advance and will not renew). You can cancel at any time with no obligations.
How are you different than any other wine of the month club?
There are a few key differences between WineCollective and traditional “wine clubs”. WineCollective has no initiation fees, no membership fees and no contracts to sign. You don't need to sign up for a year and you can order as little as one monthly package (two bottles starting at around $50) as a gift for a friend or colleague. You don't need to buy a case of wine which you have never tasted!
Second, we ship monthly, meaning minimal waiting for your package or gift to arrive. If you order in a given month, your wine will be delivered by the middle of the following month.
Third, due to WineCollective's location in Alberta, we can offer our members a selection of hard to find and exclusive wines. You are additionally getting the in-depth experience package, tasting notes and delivery included in that price! Finally, there is the advantage of WineCollective's social network where you can compare notes, track your previous wine experiences and share this information with other members.
What happens if I get a bad or off bottle?
Oh no! That's no fun. We're sorry. Bad bottles are an unfortunate reality of the wine world and they do occur. If you do get a bad or off bottle as part of your package, let us know within 30 days of delivery and we will ensure that a credit is applied directly to your account.
Why can't I pick the type of wines contained in the packages?
The idea of joining WineCollective is to expand your horizons and try new regions and varietals. Have you ever had an Argentinean Torrontés? Or a German Schönburger? Why not? We know that everyone has a certain preference for wine, either in country, style or varietal, but we take great pride in our selection process. We are confident that you will enjoy the wines selected.
Most of the WineCollective experience is around expanding your palate and trying wine that you wouldn't pick up in your local liquor store!
Can I upgrade or downgrade my monthly package?
Absolutely! If you have subscribed to a specific package, and wish to graduate to a higher package or step down a level, please contact us!
Does WineCollective offer a guarantee?
We are committed to your satisfaction, so committed in fact, that we guarantee our packages 100%. If you are not completely satisfied with the quality of the wines you receive, you may request a refund within 60 days of the transaction date.
Is there anyone that I can speak to if I have additional questions or concerns?
Please feel free to contact the WineCollective office (Toll Free) at 1.855.501.WINE or by email and we will be happy to help. Our office hours are between 9:00am-5:00pm MST, Monday to Friday and we will always get back to your email within one business day.
Referral Gifts
Did you know that WineCollective has a referral program? That's right, we want to reward you (and your friend) for sharing your love of WineCollective. It is super easy too - just tell your friend/relative/co-worker to put your name in the referral field when they checkout, and you both will receive a $15 credit on your account!
There is no limit to the number of referrals and credits you can collect. Your referee will also receive a $15 credit that will be applied to their second month of their club subscription (or their next purchase).
Member Pricing
Being a part of a collective has its perks. With the combined buying power of our membership, we are able to negotiate great savings on your behalf. Not only do you get exceptional wines at great prices in your club package, but we also extend that savings to you in our members-only online shop. Only active subscribers and gift receivers can purchase wine at these exclusive prices.
Exclusive Wines
WineCollective is not just about finding great wines, but also new and exclusive wines! We work hard to source bottles that are not available elsewhere in Canada, and bring them to market just for our members. These wines will “Wow” at your next dinner party!
Delivery to door
We know that shopping online is commonplace these days and our expectations as consumers have increased as the online world has grown. We here at WineCollective are proud to continue to bring you the ultimate experience, which includes exceptional delivery right to your door (home or office). From the curation of the wine to the convenience of home delivery, we hope you find the total experience a valuable member perk.
Member Only Promotions
Not only can you shop the member-only store for great value on your favourite club featured wines, but we also have special promotions and offers throughout the year. And you guessed it - just for members! Members are rewarded with free shipping promotions, special offers on never before featured wines, early bird pricing on holiday gifts, special occasion packs, and specially curated bundles that will blow you away in value and style!
Can I get a WineCollective package shipped to me?
You must be over the age of majority in your province in order to subscribe, and by law, there always needs to be someone over the legal age of majority to receive and sign for your shipments (couriers will ID if you appear under 25). We ship all packages with either Loomis or Canada Post. Loomis Express is the default courier for all members who do not require shipments to a PO Box, rural address, or to select provinces/territories. If you have a preference of courier, let us know and we will update your shipping method for you.
The rules and regulations in Canada are constantly changing and ultimately the responsibility lies with the consumer to make sure they are legally allowed to receive our packages in their jurisdiction. If you reside in a province where importing alcohol from other provinces is restricted, you will not be able to order from WineCollective.
Can I pick-up my package?
Yes, if you live in Calgary, or frequent the city. We are proud to be able to offer an alternative solution to shipping your wine package, if you are in Calgary. Similar to our courier deliveries, you will be notified by email when your monthly package is available to pick-up at our store Highfield by WineCollective, 22, 1259 Highfield Cres. SE. If you are an existing WineCollective member and would like to pick-up your package, please get in touch with us and we will make the change for you!
When can I expect my wine?
WineCollective members can expect their packages will be delivered to you around the 3rd week of each month, as long as a purchase was made in the preceding month. So remember, if you’d like a package of wine, or want a gift to be delivered next month, be sure to sign up this month. We will take the liberty of delaying delivery during extreme weather conditions, during this time we ask for your patience.
How does delivery work?
A huge part of the WineCollective advantage is the delivery of wine to your home or office. When your package is shipped out, around mid-month, you will receive an email with your tracking information link. Someone over the age of majority must sign for the delivery. Couriers are legally not allowed to leave this package on your doorstep. For this reason, we strongly suggest getting your package delivered to your office.
How do I dispose of my shipment packaging?
We’re excited to say that all materials in your WineCollective shipments are recyclable or compostable! In most municipalities the pulp tray holding your bottles can be safely added to your compost bin and the external box can be recycled normally. We recommend checking with your local recycling and composting guidelines to ensure you’re able to properly dispose. Though we hope you keep them, your monthly wine guide and any other informational inserts are also fully recyclable.
What happens if I miss the delivery?
Please visit our Shipping Information Page for courier specific information.
How am I billed?
Your recurring subscription cost will be processed every month on the 15th, for the following month's wine. This allows us to get total numbers, order in and package up your delicious wine!
I’m concerned about giving my credit card and personal information.
WineCollective has very high privacy standards. We will never sell your information, ever. Read more in our Privacy Policy. WineCollective.ca’s purchase system is secured with SSL encryption, look for the picture of a lock in your browser during checkout. We do not store your credit card information on file.
How do I suspend/cancel my membership?
If you are going to be out of town for a few weeks or months and would like to suspend your account, please visit your account profile in WineCollective and select the “Suspend” option. Your membership will automatically start-up again after your suspension ends.
Cancellation of your subscription can be done via your profile by logging in or clicking on the My Account link and the choosing Cancel link. Follow the prompts and your membership is canceled. If you suspend or cancel after the 15th of the month, you have already been charged for your next, and final shipment.
Are there penalties or fees if I want to cancel?
No penalties, no fees, no hassles.
We will of course be sad to see you go and might ask you why you are cancelling, but we want our members to leave the WineCollective and look fondly back on the experience and many members take a break and then rejoin in the future!
Does the price of the package include shipping?
Yes! However additional charges may apply based on your postal code.
Can I cancel my order?
Once you have selected and paid for wines from the WineCollective store, orders cannot be cancelled or refunded. All sales are final.
What happens if my wine arrives damaged?
Our custom built polystyrene packing rarely allows for a broken bottle. However, now and then due to shipping or weather, bottles do arrive damaged. Should your shipment arrive in pieces, please email the wine’s details and a photo of the broken bottle to thecellar@winecollective.ca within 30 days of receiving your shipment, we will happily work out a solution with you.
I dislike this month’s wine, what can I do?
Dislike your wine? We choose wines that are both unique and interesting to feature in our packages. While these wines have all been expertly chosen, because each wine lover's palate is different, you may receive a wine you did not like. In that case, we ask that you keep an open mind, welcome new wines and expand your palate! If your bottle has been corked and the wine's taste and aroma altered, contact us at thecellar@winecollective.ca within 30 days of receiving your shipment. For more information, please visit our Help Page on corked bottles.
Still Have Questions?
Please feel free to contact the WineCollective office by email and we will be happy to help.
Our office hours are between 9:00 am - 5:00 pm MST, Monday to Friday and we will always get back to your email within one business day.
